Refund Policy

OUACHITA OIL & STORAGE LLC Refund Policy

At OUACHITA OIL & STORAGE LLC, we prioritize transparency, professionalism, and customer satisfaction. Our refund policy is designed to ensure clarity regarding the rights of our clients and the procedures for requesting and receiving refunds.

General Refund Conditions

Refunds may be issued only under the conditions outlined in this policy. By using our services, you acknowledge and agree to abide by the terms described herein.

Refund requests will be evaluated on a case-by-case basis, and approval is subject to verifying that all applicable requirements have been met.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Failure by the seller, supplier, or service provider to fulfill agreed-upon obligations.
  • Errors attributable to OUACHITA OIL & STORAGE LLC that materially impact the delivery or quality of the service.
  • Failure to deliver documents, confirmations, or product injections necessary to complete a transaction.
  • Situations where the service paid for cannot be rendered due to reasons within our operational control.

Refunds will not be granted for circumstances outside of our control, including but not limited to force majeure events, client-provided incorrect information, or voluntary cancellation of services after agreements have commenced.

POP Document and Product Injection Guarantee

As part of our commitment to secure and transparent transactions, we include the following guarantee:

“In the event that your seller or supplier fails to provide the POP document or does not inject the product into the tank, please be assured that all funds will be refunded upon submission of a refund request within 48 hours of notification.”

To process such a refund request, you must provide documentation or communication proving the failure of delivery or performance, along with the time-stamped notification.

Refund Request Procedure

To request a refund, clients must:

  • Submit a written refund request via our official communication channels or website contact form.
  • Provide all supporting evidence, including contracts, communications, or proof of non-performance.
  • Ensure the request is filed within the time frame outlined in this policy or in your specific service agreement.

Once received, our team will review the request and respond within 5–10 business days.

Refund Processing

If approved:

  • Refunds will be issued back to the original payment method unless otherwise agreed in writing.
  • Processing times may vary depending on banking institutions or payment processors (typically 5–14 business days).
  • Any bank charges, transfer fees, or intermediary fees may be deducted from the refund total unless the fault lies solely with AB Chartering Shipping or our service partners.

Once received, our team will review the request and respond within 5–10 business days.

Non-Refundable Fees

Unless otherwise stated in your service agreement, the following items are generally non-refundable:

  • Administrative or processing fees
  • Third-party fees already incurred on your behalf
  • Costs arising from client-initiated delays or contract breaches

Once received, our team will review the request and respond within 5–10 business days.

Contact Information

If you have questions about this Refund Policy or wish to submit a refund request, please contact us